How do I specify my shipping address?
We’ll be reaching out to all our backers after the campaign ends to collect shipping address in a survey. Last updated: Tue, Oct 4 2016 10:41 am EDT
How long does it take for me to receive the order?
We usually will ship out your order within 2 business days after we’ve received your Kickstarter survey. After that, it will take about 3-5 business days to arrive at a U.S. shipping address. International orders will take longer, and delivery times may vary. Last updated: Tue, Oct 4 2016 10:41 am EDT
How do I pick the color and size when I order?
We will be sending out a survey to ask your about the color and size after the campaign ends. Last updated: Tue, Oct 4 2016 10:41 am EDT
Can I put hot liquid in the bottle?
Yes, silicone is safe for hot liquid up to 350F + . But we do not recommend using it for hot liquid temperature higher than 140F. Last updated: Tue, Oct 4 2016 10:41 am EDT
What are que Bottle’s dimensions and weight?
The dimensions for the 20 fl oz size bottle is: 4.8’’ x 2.8’’x 2.8’’ collapsed and 8.4’’x2.8’’x2.8’’ expanded. It weighs about 6 oz. The dimensions for the 12 fl oz size bottle is: 4.2’’ x 2.6’’x 2.6’’ collapsed and 6.8’’x2.6’’x2.6’’ expanded. It weighs about 5 oz. Last updated: Tue, Oct 4 2016 10:41 am EDT
What is the capacity of the bottles?
We currently offer two sizes: 12 fl oz (355 ml) expanded, 5 fl oz (150ml) collapsed and 20oz (600 ml) expanded, 8 fl oz (235 ml) collapsed. Last updated: Wed, Oct 19 2016 5:40 pm EDT
Can I put it in the freezer?
The que Bottle is made from silicone, which is a material rated for very low and very high temperatures. That said, water expands when frozen, and we recommend you not fill the bottle completely when you place your bottle in the freezer. Last updated: Tue, Oct 4 2016 10:41 am EDT
What is BPA?
BPA is a harmful toxin that is found in certain plastics and epoxy resins used by some disposable and reusable water bottle manufacturers. Those bottles actually leach BPA from the bottle into your water.For all the facts on BPA click here: http://www.fda.gov/NewsEvents/PublicHealthFocus/ucm197739.htm#overview ) To make sure you can drink water with no concerns of BPA, get an que Bottle! Last updated: Tue, Oct 4 2016 10:41 am EDT
What is que Bottle made of? Are they safe?
The que bottle is 100% safe to use. The body of the bottle is made of FDA/LFGB approved food grade silicone, which is non-toxic and BPA free. The cap is made of 18/8 kitchen grade stainless steel. Last updated: Tue, Oct 4 2016 10:41 am EDT
How do I clean que Bottle?
que Bottle is dishwasher safe, so you can easily clean it using a dishwasher. You can also clean it using boiling water. Last updated: Tue, Oct 4 2016 10:41 am EDT
Does it keep hot and cold for a long time?
que Bottles are not designed to keep the liquid cold or hot for a very long time, but it does slow down the change in temperature. Last updated: Tue, Oct 4 2016 10:41 am EDT
Is there any damage to the bottle if I collapse it too many times?
No, there won’t be any damage caused by frequent collapsing and expanding because silicone is an extremely flexible material. Although we haven’t done any test to get the exact number of times, we get a pretty good feel that it’s going to be in the million range. Last updated: Tue, Oct 4 2016 10:41 am EDT
Why is it called que Bottle?
que Bottles were so named because there are cute and collapse into a cube size. Last updated: Tue, Oct 4 2016 10:41 am EDT
Is the bottle hygienic?
Silicone as a material does not have any open pores that can harbor bacteria. On top of that, you can also wash your bottle in the dishwasher. It’s completely safe! Last updated: Tue, Oct 4 2016 10:41 am EDT
I want to order a large quantity, do I get a discount?
Yes, we do order wholesale pricing. Please shoot us an email at [email protected] to request wholesale information. Last updated: Tue, Oct 4 2016 10:41 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.